{"id":28420,"date":"2026-03-18T20:07:18","date_gmt":"2026-03-18T19:07:18","guid":{"rendered":"https:\/\/opfo100.be\/?p=28420"},"modified":"2026-07-03T01:34:26","modified_gmt":"2026-07-02T23:34:26","slug":"module-2-externe-communicatie-klantgericht-communiceren-met-externe-klanten","status":"publish","type":"opleidingsaanbod","link":"https:\/\/opfo100.be\/fr\/offre-de-formation\/module-2-externe-communicatie-klantgericht-communiceren-met-externe-klanten\/","title":{"rendered":"Module 2: Externe communicatie: klantgericht communiceren met externe klanten"},"content":{"rendered":"<table>\n<tr>\n<th>Code<\/th>\n<td>COM-02NL<\/td>\n<\/tr>\n<tr>\n<th>Name<\/th>\n<td>Module 2: Externe communicatie: klantgericht communiceren met externe klanten<\/td>\n<\/tr>\n<tr>\n<th>Lang<\/th>\n<td>NL<\/td>\n<\/tr>\n<tr>\n<th>Theme<\/th>\n<td>Communicatie op de werkvloer<\/td>\n<\/tr>\n<tr>\n<th>Id<\/th>\n<td>1400098<\/td>\n<\/tr>\n<tr>\n<th>Objectives<\/th>\n<td>Deze opleiding geeft inzicht in het verschil tussen klantvriendelijkheid en echte<br \/>\nklantgerichte communicatie. De cursisten leren hoe hun gedrag overkomt op de interne en externe klant en hoe ze zich optimaal kunnen inleven in deze klant.<br \/>\nZe leren basisvaardigheden toepassen die leiden tot tevredenheid van de klant en die de weg plaveien naar \u201cdelight\u201d.<\/td>\n<\/tr>\n<tr>\n<th>Content<\/th>\n<td>\n<p>Deze opleiding bevat een kennis- en een vaardigheidsdeel:<\/p>\n<ul>\n<li>Het verschil kennen tussen klantvriendelijkheid en klantgerichtheid.<\/li>\n<li>Het begrijpen van de behoeften van klanten\/collega\u2019s.<\/li>\n<li>Aandacht leren hebben voor verbale en non-verbale communicatie.<\/li>\n<li>Optimaal toepassen van telefoontechnieken en structuur brengen in een gesprek.<\/li>\n<li>Communicatie professionaliseren ter bevordering van klantenrelaties.<\/li>\n<li>Basisvaardigheden leren toepassen die leiden tot tevredenheid van de klant.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<th>Prerequisites<\/th>\n<td>Bij voorkeur dienen de deelnemers over de in module 1 beschreven vaardigheden te beschikken.<br \/>\nDe cursisten moeten de wil hebben om de klanten centraal te stellen.<\/td>\n<\/tr>\n<tr>\n<th>CatalogVisible<\/th>\n<td>1<\/td>\n<\/tr>\n<\/table>\n","protected":false},"parent":0,"template":"","themas":[36],"class_list":["post-28420","opleidingsaanbod","type-opleidingsaanbod","status-publish","hentry","themas-comnl"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Offre de formation - OpFo100<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/opfo100.be\/opleidingsaanbod\/module-2-externe-communicatie-klantgericht-communiceren-met-externe-klanten\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Offre de formation - OpFo100\" \/>\n<meta property=\"og:description\" content=\"Code COM-02NL Name Module 2: Externe communicatie: klantgericht communiceren met externe klanten Lang NL Theme Communicatie op de werkvloer Id 1400098 Objectives Deze opleiding geeft inzicht in het verschil tussen klantvriendelijkheid en echte klantgerichte communicatie. 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