{"id":28419,"date":"2026-03-18T20:07:18","date_gmt":"2026-03-18T19:07:18","guid":{"rendered":"https:\/\/opfo100.be\/?p=28419"},"modified":"2026-07-02T22:24:43","modified_gmt":"2026-07-02T20:24:43","slug":"module-2-communication-externe-communication-orientee-client-avec-des-clients-externes","status":"publish","type":"opleidingsaanbod","link":"https:\/\/opfo100.be\/fr\/offre-de-formation\/module-2-communication-externe-communication-orientee-client-avec-des-clients-externes\/","title":{"rendered":"Module 2 : Communication externe : communication orient\u00e9e client avec des clients externes"},"content":{"rendered":"<table>\n<tr>\n<th>Code<\/th>\n<td>COM-02FR<\/td>\n<\/tr>\n<tr>\n<th>Name<\/th>\n<td>Module 2 : Communication externe : communication orient\u00e9e client avec des clients externes<\/td>\n<\/tr>\n<tr>\n<th>Lang<\/th>\n<td>FR<\/td>\n<\/tr>\n<tr>\n<th>Theme<\/th>\n<td>COMMUNICATION SUR LE LIEU DE TRAVAIL<\/td>\n<\/tr>\n<tr>\n<th>Id<\/th>\n<td>1400051<\/td>\n<\/tr>\n<tr>\n<th>Objectives<\/th>\n<td>Cette formation donne un aper\u00e7u de la diff\u00e9rence entre le service \u00e0 la client\u00e8le et la r\u00e9elle communication ax\u00e9e sur le client. Les participants apprendront comment leur attitude influence le client interne et externe et comment ils peuvent faire preuve d\u2019empathie avec ce client. Ils apprendront \u00e0 appliquer les connaissances de base qui m\u00e8nent \u00e0 la satisfaction du client et qui ouvrent ainsi la voie du contentement.<\/td>\n<\/tr>\n<tr>\n<th>Content<\/th>\n<td>\n<p>Cette formation est aussi bien ax\u00e9e sur la connaissance que sur la comp\u00e9tence :<\/p>\n<ul>\n<li>Conna\u00eetre la diff\u00e9rence entre le service \u00e0 la client\u00e8le et l&rsquo;orientation client.<\/li>\n<li>Comprendre les besoins des clients\/coll\u00e8gues.<\/li>\n<li>Apprendre \u00e0 \u00eatre attentif \u00e0 la communication verbale et non-verbale.<\/li>\n<li>Utilisation optimale des techniques t\u00e9l\u00e9phoniques et structurer une conversation.<\/li>\n<li>Professionnaliser la communication afin de favoriser la relation client\u00e8le.<\/li>\n<li>Apprendre \u00e0 appliquer les comp\u00e9tences de base qui m\u00e8nent \u00e0 la satisfaction du client.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<th>Prerequisites<\/th>\n<td>Le participant doit, de pr\u00e9f\u00e9rence, disposer des comp\u00e9tences d\u00e9crites dans le module 1.<br \/>\nLes participants doivent avoir la volont\u00e9 de placer le client en position centrale.<\/td>\n<\/tr>\n<tr>\n<th>CatalogVisible<\/th>\n<td>1<\/td>\n<\/tr>\n<\/table>\n","protected":false},"parent":0,"template":"","themas":[47],"class_list":["post-28419","opleidingsaanbod","type-opleidingsaanbod","status-publish","hentry","themas-comfr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Offre de formation - OpFo100<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/opfo100.be\/fr\/opleidingsaanbod\/module-2-communication-externe-communication-orientee-client-avec-des-clients-externes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Offre de formation - OpFo100\" \/>\n<meta property=\"og:description\" content=\"Code COM-02FR Name Module 2 : Communication externe : communication orient\u00e9e client avec des clients externes Lang FR Theme COMMUNICATION SUR LE LIEU DE TRAVAIL Id 1400051 Objectives Cette formation donne un aper\u00e7u de la diff\u00e9rence entre le service \u00e0 la client\u00e8le et la r\u00e9elle communication ax\u00e9e sur le client. 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